Cancellation/Refund Policy

• Orders can be cancelled up to 24 hours before the morning of delivery for a full refund. There are no refunds for cancellations after this, period.
• There are no refunds for early returns or for weather, except when mandatory evacuations have been issued.
• Daily rentals are not eligible for any refunds.
• No store credits or gift cards will be issued in place of refunds.
• Once rental item(s) has been delivered to customer (or picked up by customer), no refunds will be given. We will gladly trade for other equipment for a change fee of $20
• After delivery has occurred, delivery fees are not refundable under any circumstances.
• Refunds are ONLY administered by the management of Island Cycles; customers must contact a manager for all refunds. Cancellation refunds will be issued within 30 days of receipt. An email confirmation will confirm the refund; please remember debit (and some credit cards) post with a delay, as per customers’ bank policies.