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Cancellation and Refund Policy

  • Orders can be cancelled up to 24 hours before the morning of delivery for a full refund. There are no refunds for cancellations after this, period.

  • There are no refunds for early returns or for weather, except when mandatory evacuations have been issued.

  • Daily rentals are not eligible for any refunds.

  • No store credits or gift cards will be issued in place of refunds.

  • Once rental item(s) has been delivered to customer (or picked up by customer), no refunds will be given. We will gladly trade for other equipment for a change fee of $20

  • After delivery has occurred, delivery fees are not refundable under any circumstances.


Refunds are ONLY administered by the management of Island Cycles; customers must contact a manager for all refunds. Cancellation refunds will be issued within 30 days of receipt. An email confirmation will confirm the refund; please remember debit (and some credit cards) post with a delay, as per customers’ bank policies.

Hurricane/Storm Policy

  • In the event of a mandatory evacuation from the area, any requested refund will be issued within 30 days after the evacuation has been lifted by Dare County Emergency Management.

  • Customers who possess their weekly rental items for 1-3 days before evacuation are eligible for a 50% refund.

  • Customers who possess their weekly rental items for 4-7 days before evacuation are ineligible for a refund.

  • Any delivery fees are not refunded once delivery is complete.

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